Privacy policy

Last Updated: 15 September 2024

New Story Studio Ltd (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or interact with our website NewStoryStudio.com (“Website”).

Please read this policy carefully to understand our views and practices regarding your personal information and how we will treat it. By using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following data about you:

1.1 Personal Data You Provide to Us

• Contact Information: When you contact us via email or through a contact form, we collect your name, email address, and any other information you choose to provide.
• Account Information: If you create an account on our Website, we collect login details such as your username, password, and any profile details you provide.
• Subscription Information: If you subscribe to newsletters, we collect your email address and preferences.
• Payment Information: If you purchase any products or services, we collect your payment details (note: payment processing is handled by third-party services and we do not store your financial information).

1.2 Automatically Collected Information

When you visit our Website, we may automatically collect the following data:

• IP Address: Used to understand geographic location and ensure security.
• Browser and Device Information: Including your browser type, operating system, device type, and settings.
• Website Usage Information: Pages you visit, time spent on each page, clickstream data, and interaction with our content.
• Cookies: As outlined in our Cookie policy, we use cookies to collect data about your browsing activity.

1.3 Third-Party Data

We may receive information about you from third parties, such as social media platforms if you interact with us through those channels.

2. How We Use Your Information

We use your personal data for the following purposes:

2.1 To Provide and Improve Our Services

• To respond to your inquiries and provide support.
• To process transactions and fulfill orders.
• To deliver newsletters, updates, or other content based on your preferences.

2.2 To Improve Website Functionality

• To analyze Website performance and improve user experience.
• To administer our Website and keep it secure.

2.3 For Marketing Purposes

• With your consent, we may use your contact information to send you promotional materials or information about new products or services.
• We may also use cookies and other tracking technologies to provide personalized ads based on your browsing behavior (you can manage these preferences via our Cookie Policy).

2.4 Compliance with Legal Obligations

• To comply with our legal and regulatory obligations, including data protection laws.
• To prevent fraud, enforce our legal rights, and protect the safety of our users.

3. Legal Basis for Processing Personal Data

We will only process your personal data where we have a lawful basis to do so under GDPR. These lawful bases include:

• Consent: Where you have given us explicit consent to process your personal data (e.g., for marketing purposes).
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legal Obligation: Where we are required to process personal data to comply with a legal obligation.
• Legitimate Interests: Where processing is necessary for our legitimate interests, provided that your rights and freedoms do not override these interests.

4. Sharing Your Information

We may share your personal data with:

• Service Providers: Third-party vendors who provide services such as payment processing, website hosting, and email delivery. These service providers are required to maintain the confidentiality and security of your data.
• Analytics Providers: We may share anonymized or aggregated data with analytics and advertising platforms (e.g., Google Analytics).
• Legal and Regulatory Authorities: If required by law, we may disclose your data to government bodies, law enforcement, or regulators.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. For example:

• Contact Information: Retained as long as you are a customer or subscriber.
• Payment Information: Retained as long as necessary for accounting and legal obligations.

6. Your Rights

Under GDPR and the UK Data Protection Act, you have the following rights regarding your personal data:

• Access: You have the right to request access to the personal data we hold about you.
• Rectification: You have the right to request correction of inaccurate or incomplete data.
• Erasure: You have the right to request the deletion of your data, subject to certain legal conditions.
• Restriction: You have the right to request the restriction of processing your data in certain circumstances.
• Data Portability: You have the right to request that we transfer your data to another controller in a structured, commonly used format.
• Objection: You have the right to object to the processing of your personal data, including for direct marketing purposes.
• Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us.

7. Security of Your Data

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, please note that no internet transmission is completely secure, and we cannot guarantee the absolute security of your data.

8. International Data Transfers

As a UK-based business, your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where data protection laws may differ. If we transfer your personal data outside the EEA, we will take steps to ensure that your privacy rights are respected, such as using standard contractual clauses or other legally approved transfer mechanisms.

9. Links to Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or the content of such websites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the updated policy on our Website with a new “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Contact form.

Address:
New Story Studio Limited
Vision House,
3a Dee Road,
Richmond, London,
England, TW9 2JN

Summary of Key Points:

1. Data Collection: We collect personal data that you provide and data automatically collected from your use of our Website.
2. Use of Data: Your data is used to provide services, improve the Website, and for marketing with your consent.
3. Data Protection Rights: You have rights to access, correct, or delete your data, and to object to or restrict processing.
4. International Transfers: If applicable, we ensure data transferred outside the EEA is protected.