Usability
Dear Enterprise, customer service begins on the web
The disconnect between Enterprise Rent-A-Car's ads and their poor website is so great that it unsettles potential customers.
More usability, less need for persuasion
The best strategy for our digital age is usability – forget about persuasion.
Why I did not buy from Sportsshoes.com (AKA Amazon, e-commerce & uncertainty)
Why I did not buy from Sportsshoes.com. AKA: Amazon, e-commerce and uncertainty.
Cory Doctorow: Importance of simplicity, usability in e-commerce
A quote from Cory Doctorow about simplicity on the web: [...]
UK first: News website with page swipe on desktop
The Metro responsive site has swipe functionality, a first for [...]
Will you place all of your website’s content on its front page?
For information rich-sites, the Daily Mail's design could be a clever, pragmatic response to the growth of new technology.
