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Tone of voice? It’s the least of your content worries
Tone of voice is overrated. Tackle the fundamentals first, if you wish your content to connect with customers.
It’s the crowd, not the performer
On attracting attention - an insight into human behaviour from a street entertainer.
Notes: Know when to stop the content, says Facebook content strategist
At Facebook London for the Making sense: content strategy for products' event.
Creative businesses that win new clients all share this one characteristic. Does yours?
How does your business, or agency, react to seemingly foolish ideas? Sceptical amusement? Nitpicking negativity?
Say hi to the chatbots. You’ll be seeing a lot more of them
Here's a development worth noting: Facebook chatbots are open to the public. Find out more.
Design & Strategy versus Implementation & Use
There's design, planning and strategy and then there's implementation & use.